Terms & Conditions
Last updated: 11 September 2026
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1. Who we are
Live at the Mill is the trading name of Jamie Tyler, a sole trader based at Wellington House, Pollard Street East, Manchester M40 7FS. You can reach us at studio@liveatthemill.co.uk. Where these terms say "we" or "us", that is who we mean.
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2. These terms
These are the terms on which we sell to you through liveatthemill.co.uk. Please read them before you order. By placing an order you accept them.
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3. Our stock is one of a kind
Almost every item we sell exists once. We also list the same stock on eBay, Vinted and Etsy, and pieces occasionally sell on two places at nearly the same moment.
If that happens and we cannot fulfil your order, we will email you and refund you in full, normally the same day. We will not substitute something else without asking you first.
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4. How the contract is formed
When you place an order you will get an automatic confirmation email. That email confirms we have received your order, not that we have accepted it. The contract between us is formed when we email you to say the item has been dispatched.
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5. Descriptions, photographs and measurements
We describe and photograph everything ourselves, honestly and in daylight where we can. Colours can still look different on your screen to how they look in the room.
Where we give measurements they are taken by hand and should be treated as a close guide rather than a manufacturer's specification. If an exact dimension matters to you, email us before ordering and we will measure it again.
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6. Prices and payment
Prices are in pounds sterling and include any tax that applies. We are not VAT registered, so no VAT is charged and we cannot issue a VAT invoice.
Payment is taken when you place your order, through our payment provider. We never see or hold your card details.
If we have listed something at obviously the wrong price — a decimal point in the wrong place — we will contact you before dispatch and you can either confirm at the correct price or cancel for a full refund.
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7. Delivery
See our Delivery page. Risk in the goods passes to you when they are delivered to the address you gave us.
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8. Cancelling, returning and refunds
See our Returns and Refunds page, which sets out your right to cancel within 14 days and what happens if something is faulty.
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9. If something goes wrong
Email studio@liveatthemill.co.uk. We aim to reply within two working days. We are one person, not a call centre, and we would always rather hear about a problem than have you leave it.
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10. Things outside our control
We are not responsible for delays caused by events outside our reasonable control, such as postal strikes or severe weather. If one happens we will contact you and, if the delay is significant, you may cancel and be refunded in full.
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11. Law
These terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales.
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Live at the Mill
Wellington House, Pollard Street East
Manchester M40 7FS
studio@liveatthemill.co.uk