Returns & Refunds

If you change your mind
You have 14 days from the day your order arrives to tell us you want to return it. You do not have to give a reason.

​

Email studio@liveatthemill.co.uk to let us know. Once you have told us, you have a further 14 days to get the item back to us.

​

Return postage is yours to pay. We would strongly suggest a tracked service and keeping the receipt, because until it reaches us it is still your responsibility.

​

We will refund you within 14 days of the item arriving back with us, or within 14 days of you sending us proof that you have posted it, whichever comes first. The refund covers what you paid for the item plus the basic cost of the original postage. If you paid extra for a faster delivery service, we refund the standard rate rather than the premium.

​

The item needs to come back in the same condition it left us.

​

If something is faulty or not as we described it
You have 30 days from delivery to reject it and get a full refund, and in that case we pay the return postage as well. If you would rather have a repair, a replacement or a partial refund, tell us and we will work it out with you.

​

Email studio@liveatthemill.co.uk with a photo or two — it usually settles things in one message rather than three.

​

A word about secondhand
Nearly everything we sell is used, and a good deal of it is decades old. Wear, marks, small chips, crazing, faded labels, a bit of patina — this is what old things look like, and we photograph and describe it as accurately as we can.

​

Wear we have described is not a fault. If we have missed something, got something wrong, or made a piece sound better than it is, that is our mistake and it counts as a fault.

​

If you are unsure about the condition of something, ask us before you buy. We would far rather answer a question than process a return.

​

None of this affects your statutory rights.

​

Live at the Mill
Wellington House, Pollard Street East
Manchester M40 7FS
studio@liveatthemill.co.uk